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Find answers, track your order, and get support from our dedicated team. Your satisfaction is our priority.
Frequently Asked Questions
Find quick answers to our most common questions.
Raw hair is completely unprocessed and comes from a single donor, retaining its natural cuticles and oils. Virgin hair is also unprocessed but may have undergone light processing during collection and can be from multiple donors. Raw hair is more exclusive and lasts longer (3-5+ years) with proper care, while virgin hair is premium quality at a more accessible price point. Both are luxury options—the choice depends on your needs and budget.
Follow these essential care steps: 1) Use sulfate-free, moisturizing shampoo and conditioner. 2) Deep condition weekly. 3) Air dry whenever possible and use heat protectant spray when styling. 4) Sleep on a satin/silk pillowcase. 5) Detangle gently from ends upward with a wide-tooth comb. 6) Store properly in breathable bags away from sunlight. For detailed care routines, check our Journal section for complete guides.
Yes, raw and virgin hair can be colored or bleached. However, we recommend professional colorists experienced with luxury extensions. DIY coloring may damage the hair. After coloring, deep condition intensively 2-3 times weekly for one month, then weekly thereafter. Limit coloring to once every 6-8 weeks to maintain hair health. For best results, contact a professional stylist.
With proper care and maintenance, a wig installation typically lasts 6-8 weeks. To maximize lifespan: 1) Protect your hairline with daily moisturizer. 2) Avoid excessive sweating at the adhesive line. 3) Sleep on a satin bonnet. 4) Attend maintenance visits every 2 weeks. 5) Address any slippage immediately. Safe removal is essential—never pull the wig off yourself. Visit a professional for safe removal after 8 weeks.
HD (High Definition) lace is ultra-thin, nearly transparent material that creates an invisible hairline blend. Unlike regular lace which can appear slightly visible, HD lace literally disappears on your skin, matching all skin tones perfectly. It allows full styling versatility and gives you the confidence of an undetectable, professional-looking hairline. HD lace is more delicate than regular lace but delivers superior results for styles showing your hairline.
Currently, we offer standard sizes and styles. However, for special requests (custom length, unique blends, or special orders), please contact our support team at support@averionhair.com. We work with stylists and professionals on custom requests. Response time is typically 24-48 hours. Minimum order quantities and pricing may apply for custom work.
Shipping & Returns
We stand behind every product with a quality guarantee and hassle-free returns.
Shipping Information
- Free standard shipping on orders over $100
- International shipping available
- 2-3 business day processing time
- Tracked shipping available
- Express shipping options available
Standard Shipping: 5-7 business days (Free on orders $100+)
Express Shipping: 2-3 business days ($24.99)
Overnight Shipping: Next business day ($49.99)
International: Varies by location. Calculated at checkout. Customs duties are customer responsibility.
All orders ship with tracking. You’ll receive a tracking number via email once your order ships.
Returns & Refunds
- 30-day money-back guarantee
- Free returns on defective items
- Return shipping costs are refundable
- No questions asked policy
- Full refund within 5-7 business days
30-Day Guarantee: If you’re not completely satisfied, return for a full refund within 30 days of purchase. Product must be in original, unused condition.
Defective Items: If your product arrives damaged or defective, contact us immediately. We’ll provide a replacement or full refund with prepaid return shipping.
Return Process: 1) Contact support@averionhair.com. 2) Receive return label. 3) Ship package back. 4) Refund issued within 5-7 business days of receipt.
Exceptions: Custom orders and clearance items are final sale.
Complete Return Policy
What Can Be Returned?
- All wigs in original condition
- Unopened bundles
- Defective products
- Wrong items sent
- Custom orders
- Clearance items
Return Timeline
- 30 days from delivery date
- Free return shipping on defects
- Refund: 5-7 days after receipt
- Label provided automatically
- Contact support anytime
Contact Us
Get in touch with our support team. We’re here to help!
Email Support
- info@averionhair.com
- Response time: Within 24 hours
Phone Support
- +1 (302) 325-4018
- +234 812 377 3428
- Response time: During business hours
Support Hours
Still Have Questions?
Our dedicated support team is here to help with any questions about products, orders, care, or installation. Don't hesitate to reach out!