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Frequently Asked Questions

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Shipping & Returns

We stand behind every product with a quality guarantee and hassle-free returns.

Shipping Information

Standard Shipping: 5-7 business days (Free on orders $100+)

Express Shipping: 2-3 business days ($24.99)

Overnight Shipping: Next business day ($49.99)

International: Varies by location. Calculated at checkout. Customs duties are customer responsibility.

All orders ship with tracking. You’ll receive a tracking number via email once your order ships.

Returns & Refunds

30-Day Guarantee: If you’re not completely satisfied, return for a full refund within 30 days of purchase. Product must be in original, unused condition.

Defective Items: If your product arrives damaged or defective, contact us immediately. We’ll provide a replacement or full refund with prepaid return shipping.

Return Process: 1) Contact support@averionhair.com. 2) Receive return label. 3) Ship package back. 4) Refund issued within 5-7 business days of receipt.

Exceptions: Custom orders and clearance items are final sale.

Complete Return Policy

What Can Be Returned?

Return Timeline

Contact Us

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Email Support

Phone Support

Support Hours

Monday – Friday:          9:00 AM – 6:00 PM EST
Saturday:                        10:00 AM – 4:00 PM EST
Sunday:                           Closed

Still Have Questions?

Our dedicated support team is here to help with any questions about products, orders, care, or installation. Don't hesitate to reach out!